Returns:

Please contact us first before returning any items, so we know what to expect and can deal with it as quickly and efficiently as possible.

Fitness Equipment (and bulky items) delivery / returns:

Due to nature of these items we will make every effort to contact you to arrange a convenient delivery time. In some cases our normal shipping rates may not apply. If this is the case individual shipping rates are calculated based on the “ship to” address. In such cases we will email you the approximate shipping charges for these items within 3 working days. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote. Please note that the purchaser must sign for receipt of the order.

Please notify us of any damage or errors in dispatched goods within 48 hours otherwise no liability can or will be accepted.

Some items are deemed as 'Special Order' and are sometimes sent directly from the supplier/manufacturer. Please check this prior to ordering as they may not be returnable if unwanted.

Use of goods is deemed as acceptance by the customer, and no returns will be accepted.

If you are not completely satisfied with your purchase(s), we will refund the money, less the carriage charged, if returned within ten days. Or we can exchange for an alternative (please note that this may incur another postage charge).

Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations.

Any damaged/faulty goods should be returned immediately for our attention before any refund or replacement is given. In some cases goods may have to be returned to the manufacturer. We will do our best to replace or repair the item for the customer; however in some circumstances this may not be possible. Factors such as age, usage, and care will be taken into account when inspecting returned goods.

Our policy does not affect your statutory rights.