Please take a moment to read the terms and conditions, to which you must agree, and that are legally bounding if you decide to order on this site. These terms and conditions are governed and shall be interpreted in accordance with English law.

The links below will help you find your information:

Definitions:

Seller, we and us means Match Point Sport Ltd located at 22b High Street, Cobham, Surrey KT11 3EB and the company's web site:

http://www.match-point.co.uk

Customer means the person or company to whom this document is addressed.
International Customer shall mean Customer from outside the UK.

Passing of property:

Match Point Sports Limited shall retain the property of the goods until full payment has been made by the customer and has been received by Match Point Sports Limited

Ordering:

All prices are quoted in pound sterling and are inclusive of VAT.
“Description of how to use website”

Availability:

We do not guarantee that our Site or content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements or otherwise in emergencies and we may change or discontinue the availability of any content, goods or services at any time as we see fit.

Delivery:

NOTE: ALL ITEMS NEED TO BE SIGNED FOR.

• Delivery is from the date of despatch not the date of ordering, subject to stock availability.
  
• Deliveries are made between 9am and 6pm, Monday to Friday, with parcels requiring a signature. If there is normally no one at home, a card will be left to re-arrange delivery,
  
• All orders will be dispatched within 3 working days, subject to availability of stock. The postage charges within the UK are as follows:
  Saturday and AM deliveries are available on certain products. Please email for a quote.
  
• Royal Mail First Class Recorded: Orders up to£50 will be charged at £5
  
• TNT next working day delivery: Orders up to £200 will be charged at £10.00

Orders over £200. - will be free delivery but note that some goods will still attract extra delivery costs: this will be notified by the items concerned.
For deliveries outside the UK, we will quote you for the charges.

Payment:

We accept American Express, Visa, MasterCard, Switch, maestro, Solo, and Visa Delta, Commercial, electron, JCB, on the website. All your credit card details are handled by ProtX and are completely safe; they are not held on Matchpoint website. We do not charge for any items until we are ready to send it.

If you wish to pay by any other method, please contact us directly by phone or email.

Returns:

Please contact us first before returning any items, so we know what to expect and can deal with it as quickly and efficiently as possible.

Fitness Equipment (and bulky items) delivery / returns:

Due to nature of these items we will make every effort to contact you to arrange a convenient delivery time. In some cases our normal shipping rates may not apply. If this is the case individual shipping rates are calculated based on the “ship to” address. In such cases we will email you the approximate shipping charges for these items within 3 working days. After receiving the shipping estimate, the order is shipped only after you approve the shipping quote. Please note that the purchaser must sign for receipt of the order.

Please notify us of any damage or errors in dispatched goods within 48 hours otherwise no liability can or will be accepted.

Some items are deemed as 'Special Order' and are sometimes sent directly from the supplier/manufacturer. Please check this prior to ordering as they may not be returnable if unwanted.

Use of goods is deemed as acceptance by the customer, and no returns will be accepted.

If you are not completely satisfied with your purchase(s), we will refund the money, less the carriage charged, if returned within ten days. Or we can exchange for an alternative (please note that this may incur another postage charge).

Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations.

Any damaged/faulty goods should be returned immediately for our attention before any refund or replacement is given. In some cases goods may have to be returned to the manufacturer. We will do our best to replace or repair the item for the customer; however in some circumstances this may not be possible. Factors such as age, usage, and care will be taken into account when inspecting returned goods.

Our policy does not affect your statutory rights.

Out of stock orders:

If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 3 working days. You have the option to cancel.

Privacy:

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Cancellation:

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in”Returns”, will apply.

Warranty Information:

Most items in our website have a manufacturer's warranty, which is passed directly to the customer. We have no control over the terms of the warranty.

Disclaimer:

We make every effort to ensure that all information on our website is accurate and up-to-date. However, we exclude all liability for any information created or submitted by any third party. . All images on the website & in our catalogues are for illustration purposes only & to give a general guide of how the product may look once assembled. The actual product may differ slightly to that in the illustration.

We reserve the right to alter prices and specifications, and to remove any product without further notice.